• For the safety of our animals, all jewellery and accessories (including hair accessories) have to be removed before entering the water
• For all dolphin experiences, a maximum of 2 children under 12 per adult are accepted
• All our fun and educational dolphin and sea lion experiences include FREE same-day access to Aquaventure Waterpark and same-day discounted admission rates to The Lost Chambers Aquarium
• Filming or taking video of any kind is not permitted at Atlas Village
• Guests with cameras are not allowed in the water or at the animal habitat at any time
• Closing time is subject to change depending on the season
• Atlas Village is committed to providing the best possible experience for People of Determination. Guests can contact us in advance for information on the accessibility of our activities and facilities depending on their individual needs. We offer a 50% discount on admission and select activities at the gate to those in possession of a disability card as well as their caregiver. Guests requiring assistance can contact a member of staff upon arrival, who will be able to assist

Cancellation, Refunds and Rescheduling

• Full refund if the reservation is cancelled at least 72 hours before the scheduled event
• 50% cancellation fee will be applied from 72 hours up to 24 hours before the experience time
• 100% cancellation fee will be applied if cancelled within 24 hours of the scheduled event
• Rescheduling must be made a minimum of 24 hours before the scheduled time
• A charge of AED 90 per person rescheduling fee will be applied if the request is within 24 hours of the booked experience
• Rescheduling request is subject to availability
• No shows are charged at the full price of the booked experience

Dolphin Meet & Greet

• Participants of the Dolphin Meet & Greet experience must arrive at Atlas Village at least 15 minutes before the scheduled start time
• If a participant arrives 15 minutes after the scheduled start time, they will be considered a “no show”. Please know that your scheduled time is for the mandatory check-in and not for the experience itself
• The maximum number per experience is 15 participants
• This experience is for all ages. All children under 12 years old must be accompanied by a participating and paying adult of 18 years old and above. Children 2 years old and below have complimentary access
• One complimentary printed photo per paid ticket will be provided after the experience

Dolphin Encounter

• Participants of the Dolphin Encounter must arrive at Atlas Village at least 5 minutes before the scheduled start time
• If a participant arrives 15 minutes after the scheduled start time, they will be considered a “no show”. Please know that your scheduled time is for the mandatory check-in and not for the experience itself
• The maximum number per pod is 10 participants
• This experience is for all ages and swimming abilities. All children under 12 years old must be accompanied by a participating and paying adult of 18 years old and above. Children 2 years old and below have complimentary access
• Photos are not included in the Dolphin Encounter however they can be purchased at the Photo Counter

Dolphin Swim

• Participants of the Dolphin Swim experience must arrive at Atlas Village at least 5 minutes before the scheduled start time
• If a participant arrives 15 minutes after the scheduled start time, they will be considered a “no show”
• Please know that your scheduled time is for the mandatory check-in and not for the experience itself
• This experience is for confident swimmers aged 8 and above. All children under 12 years old must be accompanied by a participating and paying adult of 18 years old and above
• The maximum number per pod is 8 participants
• Guests participating in the Dolphin Swim experience must be confident swimmers and be able to tread water and swim with a mask and snorkel
• Pregnant guests are not permitted to participate in the experience
• Photos are not included in the Dolphin Swim experience however they can be purchased at the Photo Counter

Dolphin Kayak

• Participants of the Dolphin Kayak must arrive at Atlas Village at least 5 minutes before the scheduled start time
• If a participant arrives 15 minutes after the scheduled start time, they will be considered a “no show”
• Please know that your scheduled time is for the mandatory check-in and not for the experience itself
• The maximum number per timing is 6 participants
• This experience is for ages 8 and above and all swimming abilities. All children under 12 years old must be accompanied by a participating and paying adult of 18 years old and above
• Photos are not included in the Dolphin Kayak however they can be purchased at the Photo Counter

Dolphin Paddle

• Participants of the Dolphin Paddle must arrive at Atlas Village at least 5 minutes before the scheduled start time
• If a participant arrives 15 minutes after the scheduled start time, they will be considered a “no show”
• Please know that your scheduled time is for the mandatory check-in and not for the experience itself
• The maximum number per timing is 6 participants
• This experience is for ages 12 and above and all swimming abilities. All children under 12 years old must be accompanied by a participating and paying adult of 18 years old and above
• Photos are not included in the Dolphin Paddle however they can be purchased at the Photo Counter

Dolphin Sunrise

• Participants of the Dolphin Sunrise experience must arrive at Atlas Village at least 5 minutes before the scheduled start time. Pick-up from Aquaventure Ticketing Plaza or The Royal Ticketing Plaza will be 15 minutes before the experience start time
• If a participant arrives 10 minutes after the scheduled start time, they will be considered a “no show”
• Please know that your scheduled time is for the mandatory check-in and not for the experience itself
• This experience is for participants all ages
• The maximum number is 15 participants
• Photos are not included in the experience however you are permitted to take photos from the dry beach area

Sea Lion Meet & Greet

• Participants of the Sea Lion Meet & Greet experience must arrive at Atlas Village at least 15 minutes before the scheduled start time
• If a participant arrives 5 minutes after the scheduled start time, they will be considered a “no show.” Please know that your scheduled time is for the mandatory check-in and not for the experience itself
• The maximum number per experience is 15 participants
• This experience is for all ages. All children under 12 years old must be accompanied by a participating and paying adult of 18 years old and above. Children 2 years old and below have complimentary access
• One complimentary printed photo per paid ticket will be provided after the experience

Sea Lion Encounter

• Participants of the Sea Lion Encounter experience must arrive at Atlas Village at least 5 minutes before the scheduled start time
• If a participant arrives 5 minutes after the scheduled start time, they will be considered a “no show.” Please know that your scheduled time is for the mandatory check-in and not for the experience itself
• The maximum number per experience is 10 participants
• This experience is for 8 years old and above. All children under 12 years old must be accompanied by a participating and paying adult of 18 years old and above
• Photos are not included in the Sea Lion Encounter experience however they can be purchased at the Photo Counter

Dolphin Encounter Add-on

• The Dolphin Encounter experience must take place on the same day as your visit to Aquaventure Waterpark
• All children under 12 years old must be accompanied by a participating and paying adult of 18 years old and above
• You can either lock in your preferred timeslot in advance by calling the Atlantis Aquaventure Call Centre at 04 426 0000 or visit the Aquaventure Ticketing Plaza upon arrival
• If you do not use your Dolphin Encounter experience on the day of your Aquaventure Waterpark visit, it will be considered a no-show and will not be refunded
• Please take careful note of the age, pregnancy, and swimming ability restrictions before booking

Dive Discovery

• Dive Discovery takes place in the Ambassador Lagoon at The Lost Chambers Aquarium
• Participants of the experience must arrive at The Lost Chambers Aquarium entrance at least 15 minutes before the scheduled start time
• If a participant arrives 15 minutes after the scheduled start time, they will be considered a “no show”
• Our maximum group size is 4 participants
• Participants must complete a medical history questionnaire and an Atlantis disclaimer form before entering the water
• Participants must wear appropriate swimsuits and should arrive dressed and prepared to get wet
• Wetsuits are required and will be provided
• Participants should be aware that all our experiences are conducted in English
• The minimum age requirement for participation in the Dive Discovery experience is 10 years old
• Participants under the age of 18 must be accompanied by an adult. If an adult does not participate in the experience with the minor, the adult must ensure to be present upon entry and exit of the experience, having given signed consent to Dive staff in advance
• Please note the following items of equipment are not permitted: dive knives, spearguns, and flashlights
• After experiencing Dive Discovery, a 12-hour minimum interval is required before any high-altitude excursion (300 metres or more), such as The Dubai Balloon, flying, a helicopter ride, a visit to the top of Burj Khalifa or Sky Diving
• Pregnant guests are not permitted to participate in the experience
• Not suitable for any guests who are claustrophobic, have a fear of confined spaces or fear of being surrounded by marine life
• Discounts for People of Determination are available. The ability to participate in the Dive Discovery experience is subject to the completion of the medical questionnaire
• Intoxicated participants will be refused to participate in the experience

Ultimate Snorkel

• Ultimate Snorkel takes place in the Ambassador Lagoon at The Lost Chambers Aquarium
• Participants of the experience must arrive at The Lost Chambers Aquarium entrance at least 15 minutes before the scheduled start time
• If a participant arrives 15 minutes after the scheduled start time, they will be considered a “no show”
• Our maximum group size is 8 participants
• Participants must complete a medical history questionnaire and an Atlantis disclaimer form before entering the water
• Participants must wear appropriate swimsuits and should arrive dressed and prepared to get wet
• Wetsuits and life jackets are required and will be provided
• Participants should be aware that all our experiences are conducted in English
• The minimum age requirement for participation in the Ultimate Snorkel experience is 6 years old
• Participants under the age of 18 must be accompanied by an adult. If an adult does not participate in the experience with the minor, the adult must ensure to be present upon entry and exit of the experience, having given signed consent to Dive staff in advance
• Pregnant guests are not permitted to participate in the experience
• Discounts for People of Determination are available
• Intoxicated participants will be refused to participate in the experience

Shark Safari

• Shark Safari takes place in the Shark Lagoon at Aquaventure Waterpark
• Participants of the experience must arrive at Aquaventure Ticketing Plaza at least 15 minutes before the scheduled start time
• If a participant arrives 15 minutes after the scheduled start time, they will be considered a “no show”
• Our maximum group size is 4 participants
• Participants must complete a medical history questionnaire, and an Atlantis disclaimer form before entering the water
• Participants must wear appropriate swimsuits and should arrive dressed and prepared to get wet
• Participants should be aware that all our experiences are conducted in English
• The minimum age requirement for participation in the Shark Safari experience is 10 years old
• Participants under the age of 13 must be accompanied by a paying adult
• The accompanying adult is not required to participate in the experience with the minor, however, they must be present to sign the required waiver forms
• If the accompanying adult is a non-resort guest and is not participating in the experience, they must purchase a regular Aquaventure Waterpark admission ticket
• Guests should make their way to the Shark Lagoon before the scheduled start time
• After experiencing Shark Safari, a 12-hour minimum interval is required before any high-altitude excursion (300 metres or more), such as The Dubai Balloon, flying, a helicopter ride, a visit to the top of Burj Khalifa or Sky Diving
• Pregnant guests are not permitted to participate in the experience
• Not suitable for any guests who are claustrophobic, have a fear of confined spaces or a fear of being surrounded by marine life
• Discounts for People of Determination are available. The ability to participate in the Shark Safari experience is subject to the completion of the medical questionnaire as well as the ability to climb up and down the entry ladder with the Shark Safari helmet, independently and without assistance
• Intoxicated participants will be refused to participate in the experience

Aquatrek Xtreme

• Aquatrek Xtreme takes place in the Ambassador Lagoon at The Lost Chambers Aquarium
• Participants of the experience must arrive at The Lost Chambers Aquarium entrance at least 15 minutes before the scheduled start time
• If a participant arrives 15 minutes after the scheduled start time, they will be considered a “no show”
• Our maximum group size is 4 participants
• Participants must complete a medical history questionnaire, and an Atlantis disclaimer form before entering the water
• Participants must wear appropriate swimsuits and should arrive dressed and prepared to get wet
• Wetsuits are required and will be provided
• Participants should be aware that all our experiences are conducted in English
• The minimum age requirement for participation in the Aquatrek Xtreme experience is 12 years old
• Participants under the age of 18 must be accompanied by an adult. If an adult does not participate in the experience with the minor, the adult must ensure to be present upon entry and exit of the experience, having given signed consent to Dive staff in advance
• After experiencing Aquatrek Xtreme, a 12-hour minimum interval is required before any high-altitude excursion (300 metres or more), such as The Dubai Balloon, flying, a helicopter ride, a visit to the top of Burj Khalifa or Sky Diving
• Pregnant guests are not permitted to participate in the experience
• Not suitable for any guests who are claustrophobic, have a fear of confined spaces or fear being surrounded by marine life
• Discounts for People of Determination are available. The ability to participate in the Aquatrek Xtreme experience is subject to the completion of the medical questionnaire as well as the ability to climb up and down the entry ladder with the Aquatrek Xtreme helmet, independently and without assistance
• Intoxicated participants will be refused to participate in the experience

Dive Explorer

• Dive Explorer takes place in the Ambassador Lagoon at The Lost Chambers Aquarium
• Participants of the experience must arrive at The Lost Chambers Aquarium entrance at least 15 minutes before the scheduled start time
• If a participant arrives 15 minutes after the scheduled start time, they will be considered a “no show”
• Our maximum group size is 4 participants
• Participants must have a current SCUBA certification card from a reputable Dive organization, including, but not limited to PADI, NAUI, CMAS, BSAC, or SSI
• Please note the following items of equipment are not permitted: dive knives, spearguns and flashlights
• Participants must complete a medical history questionnaire and an Atlantis disclaimer form before entering the water
• Participants must wear appropriate swimsuits and should arrive dressed and prepared to get wet
• Wetsuits are required and will be provided
• Participants should be aware that all our experiences are conducted in English
• The minimum age requirement for participation in the Dive Explorer experience is 10 years old
• Participants under the age of 18 must be accompanied by an adult. If an adult does not participate in the experience with the minor, the adult must ensure to be present upon entry and exit of the experience, having given signed consent to Dive staff in advance
• After experiencing Dive Explorer, a 12-hour minimum interval is required before any high-altitude excursion (300 metres or more), such as The Dubai Balloon, flying, a helicopter ride, a visit to the top of Burj Khalifa or Sky Diving
• Pregnant guests are not permitted to participate in the experience
• Not suitable for any guests who are claustrophobic, have a fear of confined spaces or fear of being surrounded by marine life
• Discounts for People of Determination are available. The ability to participate in the Dive Explorer experience is subject to the completion of the medical questionnaire
• Intoxicated participants will be refused to participate in the experience

Predator Dive

• Predator Dive takes place in the Ambassador Lagoon at The Lost Chambers Aquarium
• Participants of the experience must arrive at The Lost Chambers Aquarium entrance at least 15 minutes before the scheduled start time
• If a participant arrives 15 minutes after the scheduled start time, they will be considered a “no show”
• Our maximum group size is 4 participants
• Participants must have a current SCUBA certification card from a reputable Dive organization, including, but not limited to PADI, NAUI, CMAS, BSAC, or SSI
• Please note the following items of equipment are not permitted: dive knives, spearguns and flashlights
• Participants must complete a medical history questionnaire and an Atlantis disclaimer form before entering the water
• Participants must wear appropriate swimsuits and should arrive dressed and prepared to get wet
• Wetsuits are required and will be provided
• Participants should be aware that all our experiences are conducted in English
• The minimum age requirement for participation in the Predator Dive is 10 years old
• Participants under the age of 18 must be accompanied by an adult. If an adult does not participate in the experience with the minor, the adult must ensure to be present upon entry and exit of the experience, having given signed consent to Dive staff in advance
• After experiencing Predator Dive, a 12-hour minimum interval is required before any high-altitude excursion (300 metres or more), such as The Dubai Balloon, flying, a helicopter ride, a visit to the top of Burj Khalifa or Sky Diving
• Pregnant guests are not permitted to participate in the experience
• Not suitable for any guests who are claustrophobic, have a fear of confined spaces or fear of being surrounded by marine life
• Discounts for People of Determination are available. The ability to participate in the Predator Dive experience is subject to the completion of the medical questionnaire
• Intoxicated participants will be refused to participate in the experience

Shark Snorkel

• Shark Snorkel takes place in the Shark Lagoon at Aquaventure Waterpark
• Participants of the experience must arrive at Aquaventure Ticketing Plaza at least 15 minutes before the scheduled start time
• If a participant arrives 15 minutes after the scheduled start time, they will be considered a “no show”
• Our maximum group size is 5 participants
• Participants must complete an Atlantis disclaimer form before entering the water
• Participants must wear appropriate swimsuits and should arrive dressed and prepared to get wet
• Life jackets are required and will be provided
• Participants should be aware that all our experiences are conducted in English
• The minimum age requirement for participation in the Shark Snorkel experience is 6 years old
• Participants under the age of 13 must be accompanied by a paying adult
• The accompanying adult is not required to participate in the experience with the minor under 13 years old, however, they must be present to sign the required waiver forms
• If the accompanying adult is a non-resort guest and is not participating in the experience, they must purchase a regular Aquaventure Waterpark admission ticket
• Guests should make their way to the Shark Lagoon before the scheduled start time
• Pregnant guests are not permitted to participate in the experience
• Discounts for People of Determination are available. The ability to participate in the Shark Snorkel is subject to the completion of the medical questionnaire
• Intoxicated participants will be refused to participate in the experience

Season Pass Benefits:

• 90 days of unlimited access to the Aquaventure Waterpark
• 90 days of unlimited access to The Lost Chambers Aquarium
• Up to 20% off dolphin and sea lion experiences for passholder

Annual Pass Benefits:

• 365 days of unlimited access to Aquaventure Waterpark
• 365 days of unlimited access to The Lost Chambers Aquarium
• 20% off up to four accompanying friends to Aquaventure Waterpark
• 20% off up to four accompanying friends to The Lost Chambers Aquarium
• Up to 20% off dolphin and sea lion experiences for passholder and one accompanying friend
• 25% off Food & Beverage at Sharkbites, Barracudas, Splashers, Snappers, Waves and Poseidon’s Ice for passholder
• Up to 20% off the latest trends in retail across Aquaventure and Barracudas Boutique for passholder

Season Pass Terms and Conditions:

• Guests must present a valid and physical Emirates ID
• Blackout dates: Not applicable
• Aquaventure Season Pass may be renewed at Aquaventure Waterpark Ticketing Plaza under the discounted rate within 30 days after the initial Aquaventure Season Pass ending date
• The starting date of the renewed Aquaventure Season Pass will be automatically set to the initial ending date of the previously purchased Aquaventure Season Pass
• UAE Resident Gate Rate is applicable for up to 20% off dolphin and sea lion experiences
• Aquaventure Season Pass is valid for 90 days from the activation date and it is non-transferable
• Standard Aquaventure Waterpark terms and conditions apply
• Standard The Lost Chambers Aquarium terms and conditions apply
• Standard Atlas Village terms and conditions apply

Annual Pass Terms and Conditions:

• Guests must present a valid and physical Emirates ID
• Blackout dates: Not applicable
• Offers and discounts are non-refundable, exchangeable for cash and cannot be combined with any other offer
• Discount applicable to Aquaventure Waterpark and The Lost Chambers Aquarium for the passholder and up to four accompanying guests at the time of visit:
• 20% off UAE Resident Gate Rate can only be availed when Emirates ID is presented, otherwise, 20% off General Admission will apply
• Discount applicable for the passholder and one accompanying guest for dolphin and sea lion experiences at the time of visit:
• Up to 20% off UAE Resident Gate Rate can only be availed when Emirates ID is presented, otherwise, up to 20% off General Admission will apply
• Guests must present a valid pass to avail all other discounts at the time of purchase for retail, experiences, and admission to other areas
• Aquaventure Annual Pass may be renewed at Aquaventure Waterpark Ticketing Plaza under the discounted rate within 30 days after the initial Aquaventure Annual Pass ending date
• The starting date of the renewed Aquaventure Annual Pass will be automatically set to the initial ending date of the previously purchased Aquaventure Annual Pass
• Aquaventure Annual Pass is valid for 365 days from the activation date and it is non-transferable
• The Aquaventure Annual Pass follows an annual billing arrangement. This means that the total cost for the pass will be charged once a year, and not on a monthly basis. By purchasing this pass, you agree to the annual billing arrangement
• Standard Aquaventure Waterpark terms and conditions apply
• Standard The Lost Chambers Aquarium terms and conditions apply
• Standard Atlas Village terms and conditions apply

Cancellation, Refunds and Rescheduling

• Full refund if the reservation is cancelled at least 72 hours before the scheduled event
• 50% cancellation fee will be applied from 72 hours up to 24 hours before the experience time
• 100% cancellation fee will be applied if cancelled within 24 hours of the scheduled event
• Rescheduling must be made a minimum of 24 hours before the scheduled time
• A charge of AED 90 per person rescheduling fee will be applied if the request is within 24
• hours of the booked experience
• Rescheduling request is subject to availability
• No shows are charged at the full price of the booked experience

Marine Explorers

• Participants of the programme must arrive at The Lost Chambers Aquarium entrance at least 15 minutes before the scheduled start time
• If a participant arrives 15 minutes after the scheduled start time, they will be considered as a “no show”
• If a participant is a non-resort guest, their Aquaventure Waterpark ticket is included and will be issued to them at The Lost Chambers Aquarium. For Atlantis resort guests, complimentary admission to Aquaventure Waterpark is available
• All participants must be accompanied by an adult of 18 years old or above for the full duration of the programme
• If the adult is only an observer of the programme they will not be allowed to participate in the water during the programme. If the adult is a non-resort guest, they will be required to pay a regular Aquaventure
• Waterpark admission ticket. This ticket can be purchased upon check-in at The Lost Chambers Aquarium or online
• The maximum number per programme is 6 participants
• One adult can supervise up to 4 children
• Pre-booking is recommended and must include pre-payment, however, walk-ins will still be accommodated if spaces are available and within the time frame of transit
• The programme is fully delivered in English
• Participants must be a minimum of 3 years old to participate in this programme
• Participants must be dressed in appropriate swimwear upon arrival at Aquaventure’s Shark Lagoon and must be prepared to get wet and be comfortable in knee-deep water Participants will be handling seafood to feed our animals. Please declare if the participant has any allergies or religious concerns with seafood
• Marine Educator will escort guests by buggy to Aquaventure’s Shark Lagoon

Shark Specialist

• Participants of the programme must arrive at The Lost Chambers Aquarium at least 15 minutes before the scheduled start time
• If a participant arrives 15 minutes after the scheduled start time, they will be considered as a “no show”
• Pre-booking is recommended and must include pre-payment
• The maximum number per programme is 5 participants
• Participants must be a minimum of 8 years old and a maximum of 14 years old to participate in this programme
• A Parent or Guardian must sign the Registration and Release form and bring the form with them on the day of the programme
• Photo and video recording are not allowed during the programme, however, a resort photographer will accompany the participants during their experience. These photos are available afterwards for purchase.
• One photo is complimentary and included in the programme
• The programme is fully delivered in English
• Participants need to wear fully covered shoes (no flip flops or sandals which expose toes or heels)
• No Parents or Guardians will be permitted to accompany the participants and therefore must be self-sufficient
• Participants will be handling seafood to feed our marine animals. Please declare if the participant has any allergies or religious concerns in relation to seafood

Dolphin Specialist

• Participants of the programme must arrive at the Aquaventure Ticketing Plaza at least 15 minutes before the scheduled start time
• If a participant arrives 15 minutes after the scheduled start time, they will be considered as a “no show”
• Pre-booking is recommended and must include pre-payment
• The maximum number per programme is 5 participants
• Participants must be a minimum of 8 years old and maximum of 14 years old to participate in this programme
• A Parent or Guardian must sign the Registration and Release form and bring the form with them on the day of the programme
• Photo and video recording are not allowed during the programme, however, a resort photographer will accompany the participants during their experience. These photos are available afterwards for purchase.
• One photo is complimentary and included in the programme
• The programme is fully delivered in English
• Participants must be comfortable having contact with dolphins
• Participants are not permitted to carry any kind of jewellery or loose articles during the programme
• Participants need to wear fully covered shoes (no flip flops or sandals which expose toes or heels)
• No Parents or Guardians will be permitted to accompany the participants and therefore must be self-sufficient
• Participants will be handling seafood. Please declare if the participant has any allergies or religious concerns with seafood

Fish Tales Tour

• Our maximum group size for the Fish Tales Tour is 10 people
• Atlantis Day Visitors must purchase an admission ticket to The Lost Chambers Aquarium to participate
• No minimum age requirement
• Children 2 years old and below have complimentary access
• Participants under the age of 16 must be accompanied by a participating and paying adult
• The Lost Chambers Aquarium is a smoke-free facility
• Participants should be aware that all our programmes are conducted in English
• Photography and video recording are allowed in all areas
• Participants should arrive no later than the stated time on the reservation, to commence check-in
• Pregnant women are welcome to join
• We are wheelchair and stroller access friendly

Cancellation, Refunds and Rescheduling

• The Lost Chambers Aquarium ticket sales are 100% non-refundable and should not be resold

Dolphins Tales Tour

• Participants of the Dolphin Tales Tour must arrive at the Atlas Village Reception at least 5 minutes before the scheduled start time
• If a participant arrives 15 minutes after the scheduled start time, they will be considered as a “no show”. Please know that your scheduled time is for the mandatory check-in and not for the experience itself
• No minimum age requirement
• The maximum number per programme is 8 participants
• Children 2 years old and below have complimentary access
• Participants under 16 years old must be accompanied by one paying adult at all times, however, a maximum of 4 participants under 16’s are allowed per adult
• Unfortunately, we do not have a wheelchair or stroller access
• Participants must wear comfortable shoes
• Participants are not permitted to carry any kind of jewellery or loose items during the programme
• Pre-booking is recommended and must include pre-payment, however, walk-ins will still be accommodated if spaces are available
• For the well-being of our marine animals, photography and video recording are not allowed at Atlas Village

Cancellation, Refunds and Rescheduling

• Full refund if the reservation is cancelled at least 72 hours before the scheduled event
• 50% cancellation fee will be applied from 72 hours up to 24 hours before the experience time
• 100% cancellation fee will be applied if cancelled within 24 hours of the scheduled event
• Rescheduling must be made a minimum of 24 hours before the scheduled time
• A charge of AED 90 per person rescheduling fee will be applied if the request is within 24 hours of the booked experience
• Rescheduling request is subject to availability
• No shows are charged at the full price of the booked experience