• For the safety of our animals, all jewellery and accessories (including hair accessories) have to be removed before entering the water
• For all dolphin experiences, a maximum of 2 children under 12 per adult are accepted
• All our fun and educational dolphin and sea lion experiences include FREE same-day access to the waterpark and same-day discounted admission rates to The Lost Chambers Aquarium
• Filming or taking video of any kind is not permitted at Atlas Village
• Guests with cameras are not allowed in the water or at the animal habitat at any time
• Closing time is subject to change depending on the season
• Atlas Village is committed to providing the best possible experience for People of Determination. Guests can contact us in advance for information on the accessibility of our activities and facilities depending on their individual needs. We offer a 50% discount on admission and select activities at the gate to those in possession of a disability card as well as their caregiver. Guests requiring assistance can contact a member of staff upon arrival, who will be able to assist

Cancellation, Refunds and Rescheduling

• Full refund if the reservation is cancelled at least 72 hours before the scheduled event
• 50% cancellation fee will be applied from 72 hours up to 24 hours before the experience time
• 100% cancellation fee will be applied if cancelled within 24 hours of the scheduled event
• Rescheduling must be made a minimum of 24 hours before the scheduled time
• A charge of AED 90 per person rescheduling fee will be applied if the request is within 24 hours of the booked experience
• Rescheduling request is subject to availability
• No shows are charged at the full price of the booked experience

Dolphin Meet & Greet

• Participants of the Dolphin Meet & Greet experience must arrive at Atlas Village at least 15 minutes before the scheduled start time
• If a participant arrives 15 minutes after the scheduled start time, they will be considered a “no show”. Please know that your scheduled time is for the mandatory check-in and not for the experience itself
• The maximum number per experience is 15 participants
• This experience is for all ages. All children under 12 years old must be accompanied by a participating and paying adult of 18 years old and above. Children 2 years old and below have complimentary access
• One complimentary printed photo per paid ticket will be provided after the experience

Dolphin Encounter

• Participants of the Dolphin Encounter must arrive at Atlas Village at least 5 minutes before the scheduled start time
• If a participant arrives 15 minutes after the scheduled start time, they will be considered a “no show”. Please know that your scheduled time is for the mandatory check-in and not for the experience itself
• The maximum number per pod is 10 participants
• This experience is for all ages and swimming abilities. All children under 12 years old must be accompanied by a participating and paying adult of 18 years old and above. Children 2 years old and below have complimentary access
• Photos are not included in the Dolphin Encounter however they can be purchased at the Photo Counter

Dolphin Swim

• Participants of the Dolphin Swim experience must arrive at Atlas Village at least 5 minutes before the scheduled start time
• If a participant arrives 15 minutes after the scheduled start time, they will be considered a “no show”
• Please know that your scheduled time is for the mandatory check-in and not for the experience itself
• This experience is for confident swimmers aged 8 and above. All children under 12 years old must be accompanied by a participating and paying adult of 18 years old and above
• The maximum number per pod is 8 participants
• Guests participating in the Dolphin Swim experience must be confident swimmers and be able to tread water and swim with a mask and snorkel
• Pregnant guests are not permitted to participate in the experience
• Photos are not included in the Dolphin Swim experience however they can be purchased at the Photo Counter 

Dolphin Paddle

• Participants of the Dolphin Paddle must arrive at Atlas Village at least 5 minutes before the scheduled start time
• If a participant arrives 15 minutes after the scheduled start time, they will be considered a “no show”
• Please know that your scheduled time is for the mandatory check-in and not for the experience itself
• The maximum number per timing is 6 participants
• This experience is for ages 12 and above and all swimming abilities. All children under 12 years old must be accompanied by a participating and paying adult of 18 years old and above
• Photos are not included in the Dolphin Paddle however they can be purchased at the Photo Counter

Dolphin Sunrise (For in-house guests only)

• Participants of the Dolphin Sunrise experience must arrive at Atlas Village at least 5 minutes before the scheduled start time. Pick-up from Aquaventure Ticketing Plaza or The Royal Ticketing Plaza will be 15 minutes before the experience start time
• If a participant arrives 10 minutes after the scheduled start time, they will be considered a “no show”
• Please know that your scheduled time is for the mandatory check-in and not for the experience itself
• This experience is for participants all ages
• The maximum number is 15 participants
• Photos are not included in the experience however you are permitted to take photos from the dry beach area

Sea Lion Meet & Greet

• Participants of the Sea Lion Meet & Greet experience must arrive at Atlas Village at least 15 minutes before the scheduled start time
• If a participant arrives 5 minutes after the scheduled start time, they will be considered a “no show.” Please know that your scheduled time is for the mandatory check-in and not for the experience itself
• The maximum number per experience is 15 participants
• This experience is for all ages. All children under 12 years old must be accompanied by a participating and paying adult of 18 years old and above. Children 2 years old and below have complimentary access
• One complimentary printed photo per paid ticket will be provided after the experience

Sea Lion Encounter

• Participants of the Sea Lion Encounter experience must arrive at Atlas Village at least 5 minutes before the scheduled start time
• If a participant arrives 5 minutes after the scheduled start time, they will be considered a “no show.” Please know that your scheduled time is for the mandatory check-in and not for the experience itself
• The maximum number per experience is 10 participants
• This experience is for 8 years old and above. All children under 12 years old must be accompanied by a participating and paying adult of 18 years old and above
• Photos are not included in the Sea Lion Encounter experience however they can be purchased at the Photo Counter 

Dolphin Kayak

• Participants of the Dolphin Kayak must arrive at Atlas Village at least 5 minutes before the scheduled start time
• If a participant arrives 15 minutes after the scheduled start time, they will be considered a “no show”
• Please know that your scheduled time is for the mandatory check-in and not for the experience itself
• The maximum number per timing is 6 participants
• This experience is for ages 8 and above and all swimming abilities. All children under 12 years old must be accompanied by a participating and paying adult of 18 years old and above
• Photos are not included in the Dolphin Kayak however they can be purchased at the Photo Counter

Dive Discovery

• Dive Discovery takes place in the Ambassador Lagoon at The Lost Chambers Aquarium
• Participants of the experience must arrive at The Lost Chambers Aquarium entrance at least 15 minutes before the scheduled start time
• If a participant arrives 15 minutes after the scheduled start time, they will be considered a “no show”
• Our maximum group size is 4 participants
• Participants must complete a medical history questionnaire and an Atlantis disclaimer form before entering the water
• Participants must wear appropriate swimsuits and should arrive dressed and prepared to get wet
• Wetsuits are required and will be provided
• Participants should be aware that all our experiences are conducted in English
• The minimum age requirement for participation in the Dive Discovery experience is 10 years old
• Participants under the age of 18 must be accompanied by an adult. If an adult does not participate in the experience with the minor, the adult must ensure to be present upon entry and exit of the experience, having given signed consent to Dive staff in advance
• Please note the following items of equipment are not permitted: dive knives, spearguns, and flashlights
• After experiencing Dive Discovery, a 12-hour minimum interval is required before any high-altitude excursion (300 metres or more), such as The Dubai Balloon, flying, a helicopter ride, a visit to the top of Burj Khalifa or Sky Diving
• Pregnant guests are not permitted to participate in the experience
• Not suitable for any guests who are claustrophobic, have a fear of confined spaces or fear of being surrounded by marine life
• We offer a 50% discount for People of Determination and their caregiver. The ability to participate in the Dive Discovery experience is subject to the completion of the medical questionnaire
• Intoxicated participants will be refused to participate in the experience

Ultimate Snorkel

• Ultimate Snorkel takes place in the Ambassador Lagoon at The Lost Chambers Aquarium
• Participants of the experience must arrive at The Lost Chambers Aquarium entrance at least 15 minutes before the scheduled start time
• If a participant arrives 15 minutes after the scheduled start time, they will be considered a “no show”
• Our maximum group size is 8 participants
• Participants must complete a medical history questionnaire and an Atlantis disclaimer form before entering the water
• Participants must wear appropriate swimsuits and should arrive dressed and prepared to get wet
• Wetsuits and life jackets are required and will be provided
• Participants should be aware that all our experiences are conducted in English
• The minimum age requirement for participation in the Ultimate Snorkel experience is 6 years old
• Participants under the age of 18 must be accompanied by an adult. If an adult does not participate in the experience with the minor, the adult must ensure to be present upon entry and exit of the experience, having given signed consent to Dive staff in advance
• Pregnant guests are not permitted to participate in the experience
• We offer a 50% discount for People of Determination and their caregiver
• Intoxicated participants will be refused to participate in the experience

Shark Safari

• Shark Safari takes place in the Shark Lagoon at the waterpark
• Participants of the experience must arrive at Aquaventure Ticketing Plaza at least 30 minutes before the scheduled start time
• If a participant arrives 10 minutes after the scheduled start time, they will be considered a “no show”
• Our maximum group size is 4 participants
• Participants must complete a medical history questionnaire, and an Atlantis disclaimer form before entering the water
• Participants must wear appropriate swimsuits and should arrive dressed and prepared to get wet
• Participants should be aware that all our experiences are conducted in English
• The minimum age requirement for participation in the Shark Safari experience is 10 years old
• Participants under the age of 13 must be accompanied by a paying adult
• The accompanying adult is not required to participate in the experience with the minor, however, they must be present to sign the required waiver forms
• If the accompanying adult is a non-resort guest and is not participating in the experience, they must purchase a regular waterpark admission ticket
• Guests should make their way to the Shark Lagoon before the scheduled start time
• After experiencing Shark Safari, a 12-hour minimum interval is required before any high-altitude excursion (300 metres or more), such as The Dubai Balloon, flying, a helicopter ride, a visit to the top of Burj Khalifa or Sky Diving
• Pregnant guests are not permitted to participate in the experience
• Not suitable for any guests who are claustrophobic, have a fear of confined spaces or a fear of being surrounded by marine life
• We offer a 50% discount for People of Determination and their caregiver. The ability to participate in the Shark Safari experience is subject to the completion of the medical questionnaire as well as the ability to climb up and down the entry ladder with the Shark Safari helmet, independently and without assistance
• Intoxicated participants will be refused to participate in the experience

Aquatrek Xtreme

• Aquatrek Xtreme takes place in the Ambassador Lagoon at The Lost Chambers Aquarium
• Participants of the experience must arrive at The Lost Chambers Aquarium entrance at least 15 minutes before the scheduled start time
• If a participant arrives 15 minutes after the scheduled start time, they will be considered a “no show”
• Our maximum group size is 4 participants
• Participants must complete a medical history questionnaire, and an Atlantis disclaimer form before entering the water
• Participants must wear appropriate swimsuits and should arrive dressed and prepared to get wet
• Wetsuits are required and will be provided
• Participants should be aware that all our experiences are conducted in English
• The minimum age requirement for participation in the Aquatrek Xtreme experience is 12 years old
• Participants under the age of 18 must be accompanied by an adult. If an adult does not participate in the experience with the minor, the adult must ensure to be present upon entry and exit of the experience, having given signed consent to Dive staff in advance
• After experiencing Aquatrek Xtreme, a 12-hour minimum interval is required before any high-altitude excursion (300 metres or more), such as The Dubai Balloon, flying, a helicopter ride, a visit to the top of Burj Khalifa or Sky Diving
• Pregnant guests are not permitted to participate in the experience
• Not suitable for any guests who are claustrophobic, have a fear of confined spaces or fear being surrounded by marine life
• We offer a 50% discount for People of Determination and their caregiver. The ability to participate in the Aquatrek Xtreme experience is subject to the completion of the medical questionnaire as well as the ability to climb up and down the entry ladder with the Aquatrek Xtreme helmet, independently and without assistance
• Intoxicated participants will be refused to participate in the experience

Dive Explorer

• Dive Explorer takes place in the Ambassador Lagoon at The Lost Chambers Aquarium
• Participants of the experience must arrive at The Lost Chambers Aquarium entrance at least 15 minutes before the scheduled start time
• If a participant arrives 15 minutes after the scheduled start time, they will be considered a “no show”
• Our maximum group size is 4 participants
• Participants must have a current SCUBA certification card from a reputable Dive organization, including, but not limited to PADI, NAUI, CMAS, BSAC, or SSI
• Please note the following items of equipment are not permitted: dive knives, spearguns and flashlights
• Participants must complete a medical history questionnaire and an Atlantis disclaimer form before entering the water
• Participants must wear appropriate swimsuits and should arrive dressed and prepared to get wet
• Wetsuits are required and will be provided
• Participants should be aware that all our experiences are conducted in English
• The minimum age requirement for participation in the Dive Explorer experience is 10 years old
• Participants under the age of 18 must be accompanied by an adult. If an adult does not participate in the experience with the minor, the adult must ensure to be present upon entry and exit of the experience, having given signed consent to Dive staff in advance
• After experiencing Dive Explorer, a 12-hour minimum interval is required before any high-altitude excursion (300 metres or more), such as The Dubai Balloon, flying, a helicopter ride, a visit to the top of Burj Khalifa or Sky Diving
• Pregnant guests are not permitted to participate in the experience
• Not suitable for any guests who are claustrophobic, have a fear of confined spaces or fear of being surrounded by marine life
• We offer a 50% discount for People of Determination and their caregiver. The ability to participate in the Dive Explorer experience is subject to the completion of the medical questionnaire
• Intoxicated participants will be refused to participate in the experience

Predator Dive

• Predator Dive takes place in the Ambassador Lagoon at The Lost Chambers Aquarium
• Participants of the experience must arrive at The Lost Chambers Aquarium entrance at least 15 minutes before the scheduled start time
• If a participant arrives 15 minutes after the scheduled start time, they will be considered a “no show”
• Our maximum group size is 4 participants
• Participants must have a current SCUBA certification card from a reputable Dive organization, including, but not limited to PADI, NAUI, CMAS, BSAC, or SSI
• Please note the following items of equipment are not permitted: dive knives, spearguns and flashlights
• Participants must complete a medical history questionnaire and an Atlantis disclaimer form before entering the water
• Participants must wear appropriate swimsuits and should arrive dressed and prepared to get wet
• Wetsuits are required and will be provided
• Participants should be aware that all our experiences are conducted in English
• The minimum age requirement for participation in the Predator Dive is 10 years old
• Participants under the age of 18 must be accompanied by an adult. If an adult does not participate in the experience with the minor, the adult must ensure to be present upon entry and exit of the experience, having given signed consent to Dive staff in advance
• After experiencing Predator Dive, a 12-hour minimum interval is required before any high-altitude excursion (300 metres or more), such as The Dubai Balloon, flying, a helicopter ride, a visit to the top of Burj Khalifa or Sky Diving
• Pregnant guests are not permitted to participate in the experience
• Not suitable for any guests who are claustrophobic, have a fear of confined spaces or fear of being surrounded by marine life
• We offer a 50% discount for People of Determination and their caregiver. The ability to participate in the Predator Dive experience is subject to the completion of the medical questionnaire
• Intoxicated participants will be refused to participate in the experience

Shark Snorkel

• Shark Snorkel takes place in the Shark Lagoon at the waterpark
• Participants of the experience must arrive at Aquaventure Ticketing Plaza at least 30 minutes before the scheduled start time
• If a participant arrives 10 minutes after the scheduled start time, they will be considered a “no show”
• Our maximum group size is 5 participants
• Participants must complete an Atlantis disclaimer form before entering the water
• Participants must wear appropriate swimsuits and should arrive dressed and prepared to get wet
• Life jackets are required and will be provided
• Participants should be aware that all our experiences are conducted in English
• The minimum age requirement for participation in the Shark Snorkel experience is 6 years old
• Participants under the age of 13 must be accompanied by a paying adult
• The accompanying adult is not required to participate in the experience with the minor under 13 years old, however, they must be present to sign the required waiver forms
• If the accompanying adult is a non-resort guest and is not participating in the experience, they must purchase a regular waterpark admission ticket
• Guests should make their way to the Shark Lagoon before the scheduled start time
• Pregnant guests are not permitted to participate in the experience
• We offer a 50% discount for People of Determination and their caregiver
• Intoxicated participants will be refused to participate in the experience

Ray Feeding

• Ray Feeding takes place in the Shark Lagoon at the waterpark
• Participants of the experience must arrive at Aquaventure Ticketing Plaza at least 30 minutes before the scheduled start time
• If a participant arrives 10 minutes after the scheduled start time, they will be considered a “no show”
• The maximum group size is 5 participants
• One adult can supervise up to 4 children
• Pre-booking is recommended and must include pre-payment, however, walk-ins will still be accommodated is spaces are available and within the time frame of transit
• Participants should be aware that all our experiences are conducted in English
• Participants must wear appropriate swimming attire and should arrive dressed and prepared to get wet, avoiding large rings or bracelets
• The minimum age requirement for participation in the Ray Feeding experience is 6 years old, with a minimum height of 1.2 metres
• If a participant is a non-resort guest their waterpark ticket is included and will be issued to them at Aquaventure Ticketing Plaza. For Atlantis resort guests, complimentary admission to the waterpark is available
• Participants under the age of 13 must be accompanied by an adult of 18 years old or above for the full duration of the experience
• If the adult is only an observer of the programme they will not be allowed to participate in the water during the experience. If the adult is a non-resort guest they will be required to pay a regular waterpark admission ticket
• This ticket can be purchased upon check-in at Aquaventure Ticketing Plaza or online
• Participants will be handling seafood to feed our animals
• Please declare if the participant has any allergies or religious concerns with seafood
• Guests should make their way to the Shark Lagoon before the scheduled start time
• We offer a 50% discount for People of Determination and their caregiver
• Intoxicated participants will be refused to participate in the experience

Freediving Explorer

• Freediving Explorer is for certified freedivers only. Participants must have a current freediving certification from a reputable organization, including but not limited to, PADI Freediver. Please contact our team for a full list
• Freediving Explorer takes place in the Ambassador Lagoon at The Lost Chambers Aquarium
• Participants of the experience must arrive at The Lost Chambers Aquarium entrance at least 15 minutes before the scheduled start time
• If a participant arrives 15 minutes after the scheduled start time, they will be considered a “no show”
• The maximum group size is 4 participants
• Participants must wear appropriate swimsuits and should arrive dressed and prepared to get wet
• Wetsuits are required and will be provided
• Equipment which includes fins, mask, wetsuit, boots, and weight belt will be provided. Participants are also permitted to bring their own equipment
• Participants should be aware that all our experience are conducted I English
• The minimum age requirement for participation is 12 years old
• Participants under the age of 18 must be accompanied by an adult. If an adult does not participate in the experience with the minor, the adult must ensure to be present upon entry and exit of the experience, having given signed consent to dive staff in advance
• Please note the following items of equipment are not permitted; dive knives, spearguns and flashlights
• After experiencing Freediving Explorer, a 12-hour minimum interval is required before any high-altitude excursion (300 metres or more), such as The Dubai Balloon, flying, a helicopter ride, a visit to the top of Burj Khalifa or Sky Diving
• Pregnant guests are not permitted to participate in this experience
• Not suitable for any guests who are claustrophobic, have a fear or confined spaces or fear of being surrounded by marine life
• Freediving is not recommended if participant is currently feeling congested
• Freediving is not permitted if participant has conducted scuba-diving within 12-hours prior
• We offer a 50% discount for People of Determination and their caregiver
• Intoxicated participants will be refused to participate in the experience

Passholder Benefits:

Aquaventure Annual Pass - Bronze Trident

• 365-day access to the waterpark
• Daily waterpark early access (Following in-house guest timings)

Aquaventure Annual Pass - Silver Trident

• 365-day access to the waterpark
• Daily waterpark early access (Following in-house guest timings)
• 365-day access to The Lost Chambers Aquarium
• 20% off for up to four accompanying guests to to the waterpark
• 20% off for up to four accompanying guests to The Lost Chambers Aquarium
• 50% off Dolphin Experiences for passholder
• 20% off Food & Beverage across the waterpark (Barracudas, Splashers, Snappers, Waves, Poseidon’s Ice, Poseidon’s Greens, Medusa’s Noodles, Hydra’s Flaming Fryer and Beach Buns Food Truck)
• 20% off Retail merchandise across the waterpark
• 10% off Large and Extra-Large Cabanas

Aquaventure Annual Pass - Gold Trident

• 365-day access to the waterpark
• Daily waterpark early access (Following in-house guest timings)
• 365-day access to The Lost Chambers Aquarium
• 20% off for up to four accompanying guests to the waterpark
• 20% off for up to four accompanying guests to The Lost Chambers Aquarium
• 50% off Dolphin Experiences for passholder
• 20% off Food & Beverage across the waterpark (Barracudas, Splashers, Snappers, Waves, Poseidon’s Ice, Poseidon’s Greens, Medusa’s Noodles, Hydra’s Flaming Fryer and Beach Buns Food Truck)
• 20% off Retail merchandise across the waterpark
• 10% off Large and Extra-Large Cabanas
• One towel with every visit
• Two free Dolphin Experiences (One Dolphin Encounter or one Dolphin Paddle/Kayak experience)
• Complimentary Valet Parking (Based on Availability)

Aquaventure Season Pass

• 90 days of unlimited access to the waterpark
• 90 days of unlimited access to The Lost Chambers Aquarium
• Up to 20% off dolphin and sea lion experiences for passholder

Terms and Conditions:

Aquaventure Season Pass

• Guests must present a valid and physical Emirates ID
• Blackout dates: Not applicable
• Guests can upgrade their Aquaventure Season Pass to an Annual Pass under the discounted rate by purchasing it at the Aquaventure Ticketing Plaza or through the provided online link, sent via an automated email on their registered email address
• UAE Resident Gate Rate is applicable for up to 20% off dolphin and sea lion experiences
• Aquaventure Season Pass is valid for 90 days from the activation date and it is non-transferable
• Standard Aquaventure World terms and conditions apply

Aquaventure Annual Pass - Bronze Trident

• Resident guests must present a valid and physical Emirates ID
• Tourists must present a valid passport
• A valid Aquaventure Annual Pass is required at all times to avail all discounts and access to all other areas
• The Aquaventure Annual Pass is valid for 365 days from activation and non-transferable. Must be used by the named individual on the card. Violation of these terms may result in cancellation or blocking of the membership
• Renewable within 30 days of the initial pass ending date at Aquaventure Ticketing Plaza. The new pass will automatically start on the initial ending date of the previous pass
• Expired passes must be returned for a new validated pass with a new expiry date
• Lost passes require guest verification (membership number, confirmation number, email, and passholder name) for a replacement fee of AED 50. The new pass can be activated from the date of the old pass’s expiry, with any unused days added to the new validity period
• Standard Aquaventure World terms and conditions apply

Aquaventure Annual Pass - Silver Trident

• Resident guests must present a valid and physical Emirates ID
• Tourists must present a valid passport
• A valid Aquaventure Annual Pass is required at all times to avail all discounts and access to all other areas
• Offers and discounts are non-refundable, exchangeable for cash and cannot be combined with any other offer
• Discount applicable to the waterpark and The Lost Chambers Aquarium for up to four accompanying guests at the time of visit:
  • 20% off UAE Resident Gate Rate can only be availed when Emirates ID is presented, otherwise, 20% off
    General Admission will apply
• Discount applicable for Dolphin Experiences at the time of visit:
  • 50% off UAE Resident Gate Rate can only be availed when Emirates ID is presented, otherwise, 50% off
    General Admission will apply (Available for passholders only)
• Discount applicable for Food & Beverage across the waterpark
  • 20% off Food & Beverage at Barracudas, Splashers, Snappers, Waves, Poseidon’s Ice, Poseidon’s Greens, Medusa’s Noodles, Hydra’s Flaming Fryer and Beach Buns Food Truck (Available for passholders only)
• Discount applicable for Retail merchandise across the waterpark
  • 20% off on select Aquaventure World retail items (Available for passholders only)
• Discount applicable for Cabanas
  • 10% off Large and Extra-Large cabanas only available for same-day purchases when the passholder is in the park based on availability. Pre-bookings cannot be made at this discounted rate
• The Aquaventure Annual Pass is valid for 365 days from activation and non-transferable. Must be used by the named individual on the card. Violation of these terms may result in cancellation or blocking of the membership
• Renewable within 30 days of the initial pass ending date at Aquaventure Ticketing Plaza. The new pass will automatically start on the initial ending date of the previous pass
• Expired passes must be returned for a new validated pass with a new expiry date
• Lost passes require guest verification (membership number, confirmation number, email, and passholder name) for a replacement fee of AED 50. The new pass can be activated from the date of the old pass’s expiry, with any unused days added to the new validity period
• Standard Aquaventure World terms and conditions apply

Aquaventure Annual Pass - Gold Trident

• Resident guests must present a valid and physical Emirates ID
• Tourists must present a valid passport
• A valid Aquaventure Annual Pass is required at all times to avail all discounts and access to all other areas
• Offers and discounts are non-refundable, exchangeable for cash and cannot be combined with any other offer
• Discount applicable to the waterpark and The Lost Chambers Aquarium for up to four accompanying guests at the time of visit:
  • 20% off UAE Resident Gate Rate can only be availed when Emirates ID is presented, otherwise, 20% off
    General Admission will apply
• Discount applicable for Dolphin Experiences at the time of visit:
  • 50% off UAE Resident Gate Rate can only be availed when Emirates ID is presented, otherwise, 50% off
    General Admission will apply (Available for passholders only)
• Discount applicable for Food & Beverage across the waterpark
  • 20% off Food & Beverage at Barracudas, Splashers, Snappers, Waves, Poseidon’s Ice, Poseidon’s Greens, Medusa’s Noodles, Hydra’s Flaming Fryer and Beach Buns Food Truck (Available for passholders only)
• Discount applicable for Retail merchandise across the waterpark
  • 20% off on select Aquaventure World retail items (Available for passholders only)
• Discount applicable for Cabanas
  • 10% off Large and Extra-Large cabanas only available for same-day purchases when the passholder is in the park based on availability. Pre-bookings cannot be made at this discounted rate
• One complimentary towel with every visit (Available for passholders only)
• Two free Dolphin Experiences per year (Available for passholders only)
  • Guests can choose one Dolphin Encounter or one Dolphin Paddle/Kayak experience
• Complimentary Valet Parking is based on availability
• The Aquaventure Annual Pass is valid for 365 days from activation and non-transferable. Must be used by the named individual on the card. Violation of these terms may result in cancellation or blocking of the membership
• Renewable within 30 days of the initial pass ending date at Aquaventure Ticketing Plaza. The new pass will automatically start on the initial ending date of the previous pass
• Expired passes must be returned for a new validated pass with a new expiry date
• Lost passes require guest verification (membership number, confirmation number, email, and passholder name) for a replacement fee of AED 50. The new pass can be activated from the date of the old pass’s expiry, with any unused days added to the new validity period
• Standard Aquaventure World terms and conditions apply

Cancellation, Refunds and Rescheduling

• Full refund if the reservation is cancelled at least 72 hours before the scheduled event
• 50% cancellation fee will be applied from 72 hours up to 24 hours before the experience time
• 100% cancellation fee will be applied if cancelled within 24 hours of the scheduled event
• Rescheduling must be made a minimum of 24 hours before the scheduled time
• A charge of AED 90 per person rescheduling fee will be applied if the request is within 24
• hours of the booked experience
• Rescheduling request is subject to availability
• No shows are charged at the full price of the booked experience

Marine Explorers

• Participants of the programme must arrive at The Lost Chambers Aquarium entrance at least 15 minutes before the scheduled start time
• If a participant arrives 15 minutes after the scheduled start time, they will be considered as a “no show”
• If a participant is a non-resort guest, their Aquaventure Waterpark ticket is included and will be issued to them at The Lost Chambers Aquarium. For Atlantis resort guests, complimentary admission to Aquaventure Waterpark is available
• All participants must be accompanied by an adult of 18 years old or above for the full duration of the programme
• If the adult is only an observer of the programme they will not be allowed to participate in the water during the programme. If the adult is a non-resort guest, they will be required to pay a regular Aquaventure
• Waterpark admission ticket. This ticket can be purchased upon check-in at The Lost Chambers Aquarium or online
• The maximum number per programme is 6 participants
• One adult can supervise up to 4 children
• Pre-booking is recommended and must include pre-payment, however, walk-ins will still be accommodated if spaces are available and within the time frame of transit
• The programme is fully delivered in English
• Participants must be a minimum of 3 years old to participate in this programme
• Participants must be dressed in appropriate swimwear upon arrival at Aquaventure’s Shark Lagoon and must be prepared to get wet and be comfortable in knee-deep water Participants will be handling seafood to feed our animals. Please declare if the participant has any allergies or religious concerns with seafood
• Marine Educator will escort guests by buggy to Aquaventure’s Shark Lagoon

Shark Specialist

• Participants of the programme must arrive at The Lost Chambers Aquarium at least 15 minutes before the scheduled start time
• If a participant arrives 15 minutes after the scheduled start time, they will be considered as a “no show”
• Pre-booking is recommended and must include pre-payment
• The maximum number per programme is 5 participants
• Participants must be a minimum of 8 years old and a maximum of 14 years old to participate in this programme
• A Parent or Guardian must sign the Registration and Release form and bring the form with them on the day of the programme
• Photo and video recording are not allowed during the programme, however, a resort photographer will accompany the participants during their experience. These photos are available afterwards for purchase.
• One photo is complimentary and included in the programme
• The programme is fully delivered in English
• Participants need to wear fully covered shoes (no flip flops or sandals which expose toes or heels)
• No Parents or Guardians will be permitted to accompany the participants and therefore must be self-sufficient
• Participants will be handling seafood to feed our marine animals. Please declare if the participant has any allergies or religious concerns in relation to seafood

Dolphin Specialist

• Participants of the programme must arrive at the Aquaventure Ticketing Plaza at least 15 minutes before the scheduled start time
• If a participant arrives 15 minutes after the scheduled start time, they will be considered as a “no show”
• Pre-booking is recommended and must include pre-payment
• The maximum number per programme is 5 participants
• Participants must be a minimum of 8 years old and maximum of 14 years old to participate in this programme
• A Parent or Guardian must sign the Registration and Release form and bring the form with them on the day of the programme
• Photo and video recording are not allowed during the programme, however, a resort photographer will accompany the participants during their experience. These photos are available afterwards for purchase.
• One photo is complimentary and included in the programme
• The programme is fully delivered in English
• Participants must be comfortable having contact with dolphins
• Participants are not permitted to carry any kind of jewellery or loose articles during the programme
• Participants need to wear fully covered shoes (no flip flops or sandals which expose toes or heels)
• No Parents or Guardians will be permitted to accompany the participants and therefore must be self-sufficient
• Participants will be handling seafood. Please declare if the participant has any allergies or religious concerns with seafood

Dolphin Encounter

• The Dolphin Encounter experience must take place on the same day as your visit to the waterpark
• All children under 12 years old must be accompanied by a participating and paying adult of 18 years old and above
• You can either lock in your preferred timeslot in advance by calling the Aquaventure World Call Centre at 04 426 0000 or visit the Aquaventure Ticketing Plaza upon arrival
• If you do not use your Dolphin Encounter experience on the day of your waterpark visit, it will be considered a no-show and will not be refunded
• Please take careful note of the age, pregnancy, and swimming ability restrictions before booking

Behind The Scenes Tour

• Atlantis Day Visitors must purchase an admission ticket to The Lost Chambers Aquarium to participate in the Behind The Scenes Tour
• Guests under 12 years old should be accompanied by an adult for The Lost Chambers Aquarium admission
• Child price applies to guests between 3 and 7 years old
• Adult price applies to guests 8 years old and above
• Children 2 years old and below have complimentary access
• Behind The Scenes Tour guests under 16 years old must be accompanied by a participating and paying adult
• The maximum group size is 10 participants
• The Lost Chambers Aquarium is committed to providing the best possible experience for People of Determination. Guests can contact us in advance for information on the accessibility of our activities and facilities depending on their individual needs. We offer complimentary admission at the gate to those with a disability card and their caregiver. Additionally, up to two accompanying guests can receive a 50% discount on admission and select activities. Guests requiring assistance can contact a staff member upon arrival, who will be able to assist.
• You can either lock in your preferred timeslot in advance by calling the Aquaventure World Call Centre at 04 426 0000 or visit The Lost Chambers Aquarium upon arrival

Ray Feeding

• Ray Feeding must take place on the same day as your visit to the waterpark
• You can either lock in your preferred timeslot in advance by calling the Aquaventure World Call Centre at 04 426 0000 or visit the Aquaventure Ticketing Plaza upon arrival. If you are already in the park, you can proceed to any Guest Services Kiosk to book your slot
• Participants of the experience must arrive at Aquaventure Ticketing Plaza at least 30 minutes before the scheduled start time
• If a participant arrives 10 minutes after the scheduled start time, they will be considered a “no show”
• The maximum group size is 5 participants, with one adult able to supervise up to 4 children
• Participants should be aware that all our experiences are conducted in English
• Participants must wear appropriate swimming attire and should arrive dressed and prepared to get wet, avoiding large rings or bracelets
• The minimum age requirement for participation in the Ray Feeding experience is 6 years old, with a minimum height of 1.2 metres
• Participants under the age of 13 must be accompanied by an adult of 18 years old or above for the full duration of the experience
• If the adult is only an observer of the programme they will not be allowed to participate in the water during the experience
• Participants will be handling seafood to feed our animals
• Please declare if the participant has any allergies or religious concerns with seafood
• Guests should make their way to the Shark Lagoon before the scheduled start time
• Intoxicated participants will be refused to participate in the experience