Frequently Asked Questions
I missed registering for the Aquaventure birthday offer before my birthday. Can I still get the complimentary admission this year?
The Aquaventure Birthday registration must be completed before your registered birthday date. If you register after your birthday date, you will receive the complimentary admission for the following year.
Can I bring a photocopy of my Emirates ID or passport?
A photocopy will not be permitted. You need to present a valid and original Emirates ID or Passport.
Can I bring one friend instead of two? Can I come alone, or does it not apply?
Your complimentary voucher grants you access. You can also bring along up to two of your friends, as they can enjoy a 20% discount of the Aquaventure Waterpark admission.
What should I present for my free ticket?
Your confirmation email itself acts as your complimentary birthday voucher. Just make sure you present it at the ticketing counter upon arrival at the Aquaventure Ticketing Plaza.
Should I pre-book a ticket?
No, you don’t have to pre-book. You simply present your confirmation email at the ticketing counter upon arrival at the waterpark for your complimentary access.
How do I get 20% off on the Aquaventure Day Pass for my friends?
The 20% discount for up to two guests on Aquaventure Day Pass applies at the gate upon arrival. Guests must be present with the birthday celebrant on the day of the birthday redemption to avail of this offer.
How much will the tickets be after the 20% discount for my friends?
As prices vary from day to day, we recommend that you contact the Call Centre on +971 4 42 60000. The team will be able to give you the pricing accordingly.
How can I take advantage of the 10% discount on Aquaventure Annual Passes for myself and my friends?
The 10% discount on the Aquaventure Annual Passes is only applicable to Silver Trident or Gold Trident passes. It is valid for new bookings made at the Aquaventure Ticketing Plaza for the birthday celebrant and up to two accompanying guests on the day of the birthday redemption.
I don’t have an Emirates ID.. what should I do?
If you don’t have a valid Emirates ID you can present a valid passport instead.
Is it only for UAE residents or also for tourists?
The Aquaventure Birthday offer is applicable for both UAE residents and tourists alike.
Do I have to use it on my birthday, can I not use it any other day?
You can redeem your birthday voucher on your special day or six days before/after your birthday. The specific date range is clearly mentioned in your confirmation email.
Is anything else included? (Food & Beverage, Lockers, Towels)
Food & Beverage, lockers, and towels are not included. These can be booked separately upon arrival or in the park.
Can I upgrade to the AquaXpress fast pass?
Yes, you can upgrade to the AquaXpress fast pass ticket upon arrival or in the park. The team will be able to give you the pricing accordingly.
What will I be able to do at Aquaventure with this voucher? Can I use it to swim with dolphins?
The birthday voucher only provides access to Aquaventure Waterpark. Any of the dolphin experiences can be booked separately upon arrival or in the park.